Refund policy
Refund & Exchange Policy
At Caboose, we want you and your dog riding happy. If something isn't right, we're
here to make it right.
Size exchanges
We offer free-fit exchanges within 30 days of delivery. If your Caboose seat cover
doesn't fit your vehicle, email support@shopcaboose.com with your order number and
the size you need, and we'll arrange the swap. The item must be clean, unused, and
in resellable condition. For size exchanges, the customer covers return shipping;
we cover shipping on the replacement.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, contact us
within 30 days at support@shopcaboose.com with a photo. We'll send a free
replacement or issue a full refund — your choice — and cover all shipping. You do
not need to return a defective item unless we ask.
Refunds
Once an approved return is received and inspected, refunds are issued to your
original payment method within 5–10 business days. Original shipping charges are
non-refundable unless the return is due to our error.
Non-returnable items
For hygiene reasons we cannot accept covers that have been used, soiled, or washed,
except in the case of a manufacturing defect.
How to start a return or exchange
Email support@shopcaboose.com with your order number and reason. We reply within 24
hours, 7 days a week.
Caboose · shopcaboose.com